Robert Cass is the co-founder of Spaformation, a leading spa consulting and training advisor to the spa industry that offers over 40 years of combined experience. He will be a speaker at the Esthetique SPA International Conference in Las Vegas April 15 & 16, 2012. Q: How did you get your start...

Winter has arrived, whether we like it or not. Bodé Spa is located in Ottawa, Ontario, and our winters can be described as shifting in extremes; from mild days to days below 30 degrees, from dry winds to wet-cold that soaks you to the bone. When thinking of winter...